Healthcare

Over the years, Trinity had acquired a large number of contracts with physicians, vendors, partners, real-estate groups and other entities and was having trouble managing them. Contracts were too often missing, incomplete, in-actionable and renewing automatically without the group having the opportunity to renegotiate terms. There was both a need and a strong desire throughout the organization to have these contracts managed more efficiently through automation.

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Although highly efficient in all its medical services provided to patients, this organization was being held back by a manual system of handling trip tickets, Explanation of Benefits (EOB) processing, accounts receivables and membership drive management. As a result, trip tickets, which show details of each trip and service provided, were slow to reach billing. Printed trip tickets were regularly misplaced, delaying billing even more. In addition, the time-consuming manual tracking of EOBs impacted the organization’s ability to provide timely information to patients and insurers.

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To determine eligibility for treatment at Kossuth Regional Health Center, staff is required to gather social, medical and psychological information on prospective patients. It was difficult to assemble all the required patient information and maintain it in one location that was easily accessible to all authorized to use it. Handling the slow, manual preparation and storage of Explanation of Benefit (EOB) forms was another challenge that slowed responsiveness to requests for documentation of benefits. Both the in-take and the EOB management processes were costly and labor intensive.

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A busy medical care practice with limited staff, Community Home Health was deeply involved in providing quality service to patients. However, lack of a workable AP process and a viable electronic document management system caused the company to pay significant late charges to vendors. On average, the company was sending out approximately 50 checks per week using a simple Quicken accounting program. There was no purchase order system and four different people within the organization had the authority to order supplies.

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Company Profile

This innovative healthcare management company has spent over a decade successfully using technology to link pharmacies and healthcare service providers to patients around the country. Recently recognized as one of the fastest growing privately held companies by Inc. 500 and annual sales between 5-10 million, the company’s success is undeniable. As the world increasingly becomes centered and powered by the Internet, this niche specific company faces exponential growth.

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Recognized for exceptional surgical skills and patient care, this hospital was disabled with paperwork. FileBound solutions created e-forms for incident reports and invoices, providing a get-well strategy to put the hospital back on its feet.

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